the fine print
Everything you need to know about ordering from Hollyhock House, written as kindly as we could.
We hand deliver across San Francisco, Monday through Saturday, in a morning (10–2) or afternoon (2–6) window. Please order by noon the day before. Delivery is $25 for one-time orders and included with every standing order.
If no one is home, we’ll leave your flowers somewhere shaded and safe and send a photo so you know they’ve arrived.
Every arrangement is gathered from the best of that week’s market, so no two are ever the same. Colors and flowers change with the seasons, and we may substitute stems of equal or greater value to make sure everything we send is at its best.
You can change or cancel a one-time order up to 48 hours before delivery for a full refund. After that, your flowers have already been bought and gathered, so we’re unable to offer a refund.
Flowers are living things, and we want you to love yours. If anything arrives less than lovely, send us a photo within 24 hours at notes@hollyhockhousesf.com, and we’ll make it right with a replacement or a credit.
Please double-check your delivery address and include a phone number for the recipient. If we can’t deliver because of an incorrect address or no safe place to leave flowers, we’re happy to redeliver for a $25 fee.
Standing orders arrive every Thursday, every other Thursday or the first Thursday of the month, depending on your rhythm. You’re billed once a month on the date you signed up. Your monthly price is the whole year of deliveries spread evenly across twelve months, so some months bring four bouquets and some bring five. Your first delivery comes arranged in a clear glass vase, yours to keep.